When a Repair Shop is Faulty in their Diagnosis
By Christina VanGinkel
It does happen, and I just experienced it first hand. The scenario went like this. My husband asked me to make an appointment to have his older model Toyota looked at. He could smell a bit of gasoline when he was inside the truck with it running. He had put the truck up on his hydraulic jack and crawled beneath it, and noticed a small amount of gas seeping from around the edge of the sending unit. His diagnosis was either a deteriorated gas line, or the problem with cover of the sending unit itself. Mind you, he is not a mechanic by trade, but his professions does have him dealing with equipment daily, and he knows a leaking gas line when he sees one. He questioned himself on the cover issue because he was able to see the leak was close to the sending unit, and he had a friend with an almost identical truck who had the same problem, and it turned out to be the cover had corroded, but the sending unit itself was fine.
I made the appointment and the following morning he dropped the truck off at the shop. He left my number at home for the repair shop to call with any questions and the estimate, as he was working quite a distance out in the field that day, and did not trust his cell service to be adequate for the shop to be able to phone him.
Mid morning, the repair shop did phone. Their diagnosis was that the sending unit on the gas tank needed replacing, and once they pulled off the sending unit, the gas tank would need to be replaced at the same time. Estimate: $1000 minimum.
I know I stuttered at the estimate, but pulled myself together enough to tell them not to do the repair, that I would have my husband get a hold of them later in the day to pick the truck up, which he did. He questioned the shop if there was any chance the cost could be less than what they were quoting, or if the repair itself was wrong. He told them about his friend's truck and the issue with the cover. No, they stated quite firmly that the repair they stated was the only way to fix the problem; otherwise, it would be time to junk the truck.
Once back home, he called around to a couple of garages for various estimates, never truly doubting that the diagnosis was wrong, just hoping to find a shop willing to at least consider the issue with the cover, and one willing to at look at the gas tank before stating unequivocally that it would also have to be replaced.
On his second call, the repairperson he talked to told him to bring in the truck, that he would take a quick look at it, and that possibly it was just the cover part of the sending unit and not the whole thing. If it was that, the part would cost approximately $100 to $150 dollars and about an hour in the shop, for a total of about three hundred dollars tops, less than a third of the first repair estimate. In the end, that was the needed repair and the total bill, with tax, was less than three hundred.
Years ago, I had gone into a shop with the request that my brake pads be changed. We were leaving that same afternoon for a cross-country trip, and time was of the essence. I left several hours later with a five hundred dollar bill. I was told that my brakes were dangerous to drive the way they were and several repairs were required. I fell for it completely. About a year later, the repair shop closed with multiple complaints about overcharges and repairs supposedly billed for but never done. That experience has always stuck with us, and we have often wondered if we paid for repairs that we never received.
If you are dealing with a repair shop and the estimate or the repair itself seems extreme, the garage personnel might be right, but they might very well be wrong. If you have any questions about a possible repair, as we did, do not hesitate to bring the vehicle elsewhere, or at least to call around for alternative estimates.
